Overview
Due to the nature of our product, we are unable to accept returns or exchanges.
SERA Solutions is not responsible for damaged, delayed, or lost packages. In the case, shipment is lost, delayed, or damaged in transit, the customer is responsible to file the claim with the related carrier.
Orders can be cancelled within 4 hours of the purchase and a full refund will be issued. Please send your cancellation request to contact@serasupply.com
Shipping
Order will be shipped in 1-3 business days once being processed.
Order Cancellation
We strive to process and deliver your orders in an efficient and timely manner. Orders can be cancelled within 4 hours of the purchase, and a full refund will be issued. If your order has exceeded the four-hour window, please reach out to our support team at contact@serasupply.com for assistance. If the order has not been processed, we will do our best to assist you.
Disclaimer
DO NOT RELY SOLELY ON THIS INFORMATION. ALWAYS READ LABELS, WARNINGS AND FOLLOW DIRECTIONS ON THE PRODUCT LABEL BEFORE USE. YOU HEREBY WAIVE ANY LIABILITY AGAINST SERA Solutions, LLC
Amendment
We reserve the right to modify this policy to reflect updates or changes at any time. You should look at this policy regularly to check for such changes. Your continued access or use of our products after the date of this policy constitutes your acceptance of the new policy. If you do not agree to the new policy, you must stop accessing or using our products.
*SERA Solutions reserves the final right of interpretation for the above service policy.
Need help?
Contact us at contact@serasupply.com for questions.